Archive for the ‘Blind Tech’ Category

Blind Travel Network – A Holman Prize Win for You Too

Wednesday, October 10th, 2018

Stacy Cervenka
In part 2 of the 2018 Holman Prize series, we meet Stacy Cervenka. Stacy’s creating the Blind Travel Network – a website specifically tailored to people who are blind or low vision. The BTN’s mission is to enable blind and low vision people to share accessibility information about all aspects of travel. From local venues to foreign destinations. This Holman Prize is the first that can benefit all blind people around the world – even you too! And since I mentioned you too, hear Stacy’s story about her encounter with U2’s Bono.

Don’t miss the rest of the 2018 Holman prize series or any other episode of the podcast…subscribe now!

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Transcript

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Music…

Stacy Cervenka (SC):

I actually did get kissed by Bono. It’s really exciting. He was in our office to talk about Third World debt relief and Aids in Africa and he had just gotten out of a meeting with my boss and all the staff members came in to say hello

I reached out my hand to shake his hand and he just said “Ahhh, come here and give me a kiss” and gave me a giant smooch on my ear

Somebody thankfully caught it on camera so it’s a moment that I’ll be able to show my kids. (Laughs)

TR:

Greetings to you, the fabulous listener. Allow me to welcome you back.

Music continues…

That’s Stacey Cervenka, our latest Holman prize winner. In a few moments you’ll learn more about her and her ambition.
And yes, she was talking about that Bono, the activist rock star from the group U2.

If this is your first time here, welcome!

You joined us midway through this Reid My Mind Radio presentation of the 2018 Holman prize winners. I know we’re not supposed to make assumptions but I’m going on a limb. When you finish listening to this episode not only are you going to want to go back and hear the first in this 2018 series featuring the three Holman winners, but you’re also going to want to go back and listen to the 2017 prize winners.

Really, you should just stop right now and subscribe to the podcast. I’m pretty certain you’re going to like it.

I mean, you’ve been searching through the podcast directories looking for that podcast to fill a special void and you still haven’t found what you’ve been looking for!

Audio: “Still Haven’t FoundWhat I’ve Been Looking For”, U2

While I drop this intro music, you go and hit the subscribe button

Audio: Reid My Mind Intro

TR:

Born in 1786 James Holman a veteran of the British Royal Navy became blind at 25 years old after an illness.

Soon after he studied medicine and literature and then became an adventurer, author and social observer who circumnavigated the globe. Undertaking a series of solo journeys that were unprecedented visiting all inhabited continents.

In this second in a series of three 2018 Holman Prize winners, Stacy Cervenka has the ambition of creating the Blind Travel Network – hoping to make travel more accessible to blind people, by blind people.

SC:

What I would really like to develop is an online website similar to yelp or trip Advisor or Cruise Critic where people are blind or have low vision can go to post reviews of places they’ve been. Ask and answer questions of other blind people and then also have feature blogs and video blogs and advice columns from seasoned blind travels maybe blind travel agents some travel agents who have worked with many blind people. Blind cane travel instructors. So basically it could just be a website where people can learn about not only various places they can travel but also techniques they can use to navigate in airports or monitor their kids safely at a water park or navigate Disney World as a blind person.

TR:
There’s the comparison to other crowd source travel sites, but Stacy is in no way in competition with them.

SC:

I don’t want to take the place of any of those message boards and I certainly encourage people who are blind or have low vision to be active in the typical message boards because they offer so much great information.

In order to decide what cruise or what resort or what Disney hotel is right for you, you have to do a lot of research. this will only be one piece of that, that can give you information that some other places can’t about what places are most blind friendly sort of speak.

TR:
Stacy has a significant amount of travel experience, both personal and work related.

She became intrigued by politics during college after attending a NFB Seminar in Washington DC where she met with legislators to discuss blindness related issues. She went on to intern with Senator Brownback from Kansas.

SC:

When I graduated they had a job opening and I applied and ended up working there full time for 5 years.

The electricity and the atmosphere in DC is unlike any other place I lived and it’s full of people who come there to work for public officials or for the headquarters of national nonprofits or for think tanks or government agencies. So it’s filled with people who are passionate about what they do and almost everyone who comes to DC is really, you know there very knowledgeable about what they do. They’re very passionate about what they do. They really care about what they do. So it’s just a mix of people who are excited about making the world better, whatever that means to them. So it’s just a really fun place to be in your 20’s.

TR:

As part of her job with the Senator, Stacy traveled to some interesting destinations. Like North Korea.

SC:
When I was there for a Congressional staff delegation we went to the demilitarized zone which is the border of North and South Korea. Most of the border of North and South Korea is about 4 kilometers of land mines except for at the demilitarized zone where the South Korean and North Korean soldiers actually face staring at each other all day and it’s really just like a blue line on the concrete and that is the border.

There are blue UN security sheds that straddle the border. We went into the UN Security shed s so we’re technically in North Korea when we’re on that side of the building and the soldiers were right there. I actually had to give up my cane, they wouldn’t let me take my cane because the North Korean soldiers could have thought that it was a weapon and shot. They wouldn’t have asked me questions. they wouldn’t have been like excuse me Miss what is that? We weren’t allowed to point we weren’t allowed to laugh , we weren’t allowed to smile . We had all of these things because we had to make sure that the North Korean soldiers didn’t see us as any sort of threat.

It was probably the most intense experience I’d ever had. You were very aware. I mean they would tell you right there, you see that building, there’s a sniper , there’s a North Korean sniper right on it. We can’t see him but we know he’s got his gun focused on us.

TR:
See, we all just gained some insight into traveling to north Korea as a blind person.
I’m betting that the majority of her travel experience is more relatable.

After working in DC Stacy went on to become the Executive Officer of the California State Rehabilitation Council.

SC:

Currently I’m mostly staying home with my two kids, but I’m also working part time as the Grant Administrator for the Nebraska Commission for the Blind. I also am the Chair of the National Federation of the Blind’s Blind parent Group

TR:

As a blind parent, Stacy’s accumulated lots of techniques that she wants to share with others.

SC:

Traveling can be something you do for a day with your kids in some ways. You go to a local amusement park or you go to a local hiking trail or a local state park. A lot of the techniques that you would use to monitor your kids at a park or at an amusement park in your home town are the same ones that you would use at Disney World.

TR:
The tips and techniques go beyond managing children.

SC:
If you were to say I like going to Broadway shows here is how I enjoy doing it as a blind person. In a way it doesn’t even matter if I’m going to a show in New York or Chicago or San Francisco or Denver or whatever. I can still probably use some of the techniques that you used or look at some of the resources that you looked at.

TR:

Stacy is planning to produce some of these techniques in the form of both written and video blogs. However, she’s looking for input from other sources as well.

SC:

Right now when people write a review it is kind of like writing a review for Yelp. You’re submitting it just as a user to the site.
I do plan on having featured bloggers, featured video bloggers. Probably going to choose about 5 or 6. Two or three blind people who travel a lot who have Different preferences, different ideas of what they like.

TR:

That’s a recognition of the diversity among blind people when it comes to preferred types of travel.

Traveling to an all-inclusive resort to lay on a beach where some prefer visiting amusement parks, camp grounds versus those who prefer actively participating in the culture of a city or foreign destination.

SC:

There might be another blind person who says you know my family is on a budget , we don’t have a lot of income, how can I arrange a vacation for my family that is as cost effective as possible and maybe that’s their number one concern

. I want to have several bloggers to have a variety of different perspectives . Maybe some people who travel with long white canes. Others who travel with guide dogs.

I would also like to have a blog from a blind orientation and mobility instructor who can feature not so much destinations they visit but techniques they use. Such as here’s some techniques for traveling through an airport. Here’s some techniques for monitoring your kid when you’re at an amusement park or when you’re at any park at all.

TR:

One stipulation that comes with the $25,000 Holman Prize is that winners cannot pay themselves. While she believes in paying for content, she’ll be seeking volunteer contributors in the early phases of the site until funds can be generated.

Here’s Stacy with more about her project plan and budget.

SC:

We get the funding in October and that’s when we’ll begin working with the website developer and business analyst to actually develop the site.

SC:

The actual development of a high quality website that you can find on Google and allows people to create user names and passwords and has many message boards and has a lot of functionality costs about $16,000 to create.

SC:

Right now we’re kind of doing some focus groups talking to different blindness organizations. Finding out what the blind community wants and needs out of the website. Functionality and features they want it to have.

We’re hoping to have the site completed by the end of December and then starting at the beginning of next year we’ll really be doing outreach and trying to get the blind public interested in using this site because if people don’t post on the website then it won’t be anything. Like I tell people Napster wasn’t one guy’s CD collection. Yelp isn’t one person’s blog. It’s only a good resource if a lot of people post on it.

TR:

It’s important to remember that local travel, such as visiting a restaurant, museum or venue in your home town is just as important to the site as visiting a resort in the Caribbean.

SC:

If you go somewhere in New York City a concert, a restaurant, see a show or skydiving bowling whatever and you write a review then hey when I go to New York City I can say ok let me log onto the New York City board and see what blind people have done in New York City.

What did they find accessible? What did they find welcoming? How can I go enjoy the Statue of Liberty as a blind person? How can I go enjoy a Broadway show best has a blind person?

I think it will only be a good resource if everyone contributes to it.

TR:

So much of the project’s sustainability and success is relying on community adoption. It’s therefore vital to assure the site’s user interface is easily accessible. Not only for accessing the information but for contributions from the community in the form of reviews and ratings.

SC:

That’s kind of the biggest challenge. We only have $25,000.

More people will find a website but people will use an app more often. I think an app is easier to use.

I went to eat at a restaurant now I’m in the cab or the Uber on the ride home let me quickly get out my phone and open the app and leave a quick review and just let people know. There’s Braille menus but they hassled me about my guide dog or whatever. I think it’s easier for people to do that on an app. The problem is if you have a smart phone you can still use a website on Safari or another browser, but if you only have a computer you can’t necessarily use an app. And so we want it to be accessible to the greatest number of people.

If I could have my way I would love to develop an app, but they are more expensive and I don’t know that we have the funds to do that, but that is something I’d love to look into for the future..)

[TR in conversation with SC]
Well that could be phase 2 but the first part is yes a website because they would need to talk to each other and that’s the basic infrastructure for that, but let’s put that out there because you know there’s no reason someone might want to fund your app.

SC:
Exactly, if anybody wants a great idea for an app or wants to help on some app development definitely contact me I would love that. But definitely want to make the website so that it works very well with Voice Over and Safari and Android so. We’ll make the website with the understanding that a lot of people will be accessing it on their phones.

TR:

Lots of blind or low vision people can appreciate the need for such an app. It comes out of shared experiences.

When living in DC, Greg, Stacy’s husband planned a date for them.

SC:

When we were dating, so this was about 10 years ago, my husband had setup a private horseback riding lesson for us at a stable in Washington DC. We were so excited. It was a surprise it was going to be a fun romantic date and it was like all lovey dovey. Then we got there and they weren’t going to let us ride because we were blind. They didn’t let us on the horses and then they told us to come back the next day and they led our horses around like we were in pre-school.

TR:
Greg grew up horseback riding. Stacy too was more than familiar with stables and horses. Not only taking a class in college she had other experiences.

SC:

While I was growing up I also attended a horsemanship camp that focused on sort of more technique and learning to actually ride and how to saddle and bride a horse, basic dress size. Saddling and bridling a horse is easy to do non visually probably as it is visually. It’s just like getting dressed or dressing someone else or simply putting on equipment on an animal. Blind guide dog users do it all the time with a harness. It’s a bigger animal and it’s different equipment but if you can put a harness on your guide dog you can put a saddle and bridal on a horse.

I grew up riding horses for fun with family on trips and stuff that were usually just trail rides where you sat on the horse and you hold on and the horse just instinctively follows the horse in front of it and the person on the horse in front of me would just call out if there’s a tree branch or there was a need to duck. So that’s not too challenging.

Actually riding in a ring often I would use environmental queues. Like if there was a radio playing somewhere to orient myself, if the instructor was standing in a part of the ring….using the sun as a queue in outdoor arenas – the sun is on my left side right now… so I can orient myself to the ring.
In college I did it similar .

I certainly never competed or did anything like that but I have probably more experience than your average sighted person.

TR:
Following a negative experience like Stacy’s, for a person with a disability turning to mainstream sites like Yelp risks bringing out ;
trolls or antagonizers,
defenders or explainers of the offenders actions.

SC:

I probably would have gotten a bunch of people saying “Aww well, you know they were just trying to be safe and they didn’t know better.” I’m not going to bother posting this just to get all of these invalidating responses.

we wish that we could have had a place that we could have looked in advance to find a stable that was welcoming that other blind people perhaps rode at or had experiences at.

I didn’t want to be afraid every time Greg and I decided to go somewhere.

TR:
mainstream sites with little to no experience with disability can leave you open to lots of generalizations and advice.

Like the time Stacy was searching for information about accessibility of ports of call on a planned cruise.

SC:

When I would ask questions about disability stuff I would get well we went on a cruise last year with my 92 year old mother and she uses a scooter and here’s what worked for her.

My needs are totally different. Our physical abilities and disabilities are one hundred percent different than an elderly person who uses a scooter.

They might really enjoy a bus tour. That might be a great shore excursion for them. They can take a bus tour, see a lot of sights in the city and not need to walk far. Where for a blind person unless you have additional disabilities walking isn’t a challenge, but you don’t want to sit on a bus and look at stuff out the window because you’re not interacting with it. You’re not experiencing it. You’re not hearing the sounds of the city. You’re not tasting street food. Our needs were just totally different.

I wanted to find a place where blind people could go and get advice from people who understood what our access needs were.

TR:

Whether it’s a guide dog handler getting turned away at a restaurant or taxi or a cane traveler being grabbed under the guise of assistance, negative experiences while traveling are bound to happen.

Maybe if something like the Blind Travel Network were available, Stacy and Greg’s experience at the horse stable would have been different.

Stacy brought in a local chapter of the NFB to work with the horse riding stable to help them improve their policy.

SC:

we didn’t come there to educate people. It was humiliating and frustrating and just awful. That wasn’t what we wanted.

TR:
Simply put.

SC:
It sucked!

[TR in conversation with SC]
I almost see your site as becoming a real vehicle for advocacy.

SC:
Absolutely. What I would hope is that resort companies and cruise lines and tour operators such as Disney will see that ok look there is this site with hundreds or perhaps thousands of blind people on it who want to travel. Who have the money and time to travel. Who have the interest to travel. We need to market to them. We need to be accessible to them. They are a target audience. It’s not charitable to be accessible, it’s just good business sense. Here are people who would like to go somewhere on vacation and we want their money so we need to be accessible and we need to be welcoming and we need to be nondiscriminatory. I think hopefully just by having all of us in one place will hopefully help the travel industry see that we are a market.

TR:

The Blind Travel Network is not only a means to improve access but it’s also a resource for training and a potential source of motivation or encouragement for those new to vision loss.

SC:

A lot of it is just getting rid of the idea that like you can never get lost. That everyone else knows exactly where they’re going. A lot of it is just comfort, travel in public too.

TR:

To find out more or stay in touch with Stacy’s progress

SC:

You can find me on Twitter @Stacy.Cervenka. You can email me at Stacy.Ceervenka@gmail.com…

TR:

For some, aspiring towards an ambition similar to those of the Holman Prize contest can be daunting. It’s an exclusive prize awarded to those who can first dream up an idea or concept that challenges their own personal boundaries. Which I believe is one of the goals of the contest.

The ambitions are the exclusive property of the entrants and winners. Everyone else is invited to observe from afar and be inspired to channel their own inner explorer.

Stacy’, through the Blind Travel Network, is offering blind and low vision people a chance to be a part of her ambition. A chance to create a global network that is for us and by us. In fact, it’s early success is dependent on that.

Congratulations to Stacy Cervenka for winning the Holman prize. I’d say an honorable mention goes to blind and low vision people around the world for the win as well.

Stacy is prepared to do her part in developing the site and creating the content. Hopefully many in the community are prepared to roll up their sleeves and participate in the form of reviews, ratings, the sharing of tips and techniques and of course the site itself within their own network of people who are blind or low vision. After all, the community reaps the benefits. The improved access to spaces like, athletic and performance venues, restaurants and museums increases the visibility of blind and low vision people in the public. These more frequent interactions with the general public can help to eliminate the odd reactions and discrimination like that which Stacy and Greg experienced at the horse riding stable.

So I guess the question I pose to you is will the success of the Blind Travel Network happen, with or without you?

Audio: “With or Without You” U2

Next time I’ll bring you the second of three 2018 Holman prize winners. Then we’re going to reach back out to our 2017 winners and Reid My Mind Radio alumni…

Penny Melville Brown of Baking Blind

Ahmet Ustenel AKA The Blind Captain

Ojok Simon, The Bee Keeper & Honey Farmer!

We’ll hear about what worked with their plans and what sort of adjustments were required. And of course lessons learned.

If there’s one lesson I want Reid My Mind Radio listeners to learn; that would be , how to subscribe to this podcast.

Apple Podcast, Google Play, Sound Cloud, Stitcher or Tune In Radio. Of course, whatever podcast app you use, you can find it there by search for Reid My Mind Radio. Just remember, that’s R to the E I D!

Each episode lives on the blog, ReidMyMind.com where I include links to any resources and a transcript.

We’re just about done meeting all of the 2018 Holman Prize winners. Only one more left to go. I’m sure you’re looking forward to the next one but that being the last, I know how that makes you feel.

SC:
“It Sucked”

Audio: Reid My Mind Radio outro Music
Peace.

Hide the transcript

No Half Stepping with Loud Steps Indoor Navigation

Wednesday, September 12th, 2018

Loud Steps Logo
If you ever made use of indoor navigation, then you probably are like me and want to see a wider adoption. Boni Loud Steps, an Indoor Navigation company based in Turkey has recently completed a permanent installation at a Chicago hotel.

Hopefully, this is just one step in the direction where we see many more permanent installations in all sorts of venues.

Listen to this conversation with Boni’s Director of Business Development, Paul Colgan. We talk about their approach to development, securing a permanent installation and other exciting pilot programs such as one currently underway in New York City.

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Transcript

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TR:
What’s up everyone, I hope you’re doing well.
I thank you for being here. Salutes to you if you are a subscribing listener.

If you’re a first timer, welcome!
Maybe you could do me a quick favor?
How did you find your way here to the podcast?

Twitter? Facebook? Did someone send you the link or tell you about the show?

Let me know. Contact me via the social media platform where you learned about the podcast or email me at reidmy mindradio@gmail.com.

I think these stories deserve to be heard so I’m trying to figure what works to get the podcast in more ears.

I’d really love the feedback.

However you found your way here, I appreciate you and hope you stay.

Now let me guide you on over to today’s episode…
right after the theme music!

Audio: Reid My Mind Theme Music

TR:
Indoor Navigation uses combinations of smart phones, floor plans , Wi-Fi and electronic beacons to help provide navigational information about a venue such as a mall, hotel, convention center and more.

Smart phones equipped with a screen reader such as voice over on the Apple iPhone, allows people who are blind or low vision to take advantage of this information and independently find their way from point a to b within a facility.

Ever since first experiencing indoor navigation I’ve been waiting for the chance to take advantage of this technology in the wild. By that I mean, make use of the system outside of a promoter blindness related event.

For the most part, applications have been installed at conventions of both ACB and NFB. While I heard there are installations in a few major airports I have not yet travelled through there in order to make use on my own.

Earlier this year I learned of a company named Boni. They’re the creators of the Loud Steps indoor navigation application permanently installed in the Doubletree by Hilton Hotel Chicago, North Shore Conference Center in Skokie, Ill..

Excited to learn more about the app and how this installation came to be I spoke with Paul Colgan.
PC:
I am the Director of Business Development and Corporate Strategy for Boni Loud Steps. We’re based here in Chicago, Illinois. We’re a Turkish-American company. There’s a development team in Turkey and then there’s myself and an engineer here in Chicago.

[TR in conversation with PC]
Why don’t you start off by telling us a little bit about Loud Steps.

PC:
Well Boni Loud Steps is an Indoor Navigation a;; for an iPhone with special features for the Blind and Visually Impaired. It also can assist Hearing Impaired people as well. It uses the sensors in the phone along with the Wi-Fi signals in a property to locate you in the property.

TR:

The app assures blind and low vision users can access the step by step on screen instructions navigating a person to their chosen destination.

PC:
The accuracy can be as good as a meter in a hotel where there’s a lot of Wi-Fi. It’s a little bit more than that in a mall or airport where the bigger spaces it’s harder to get the good accuracy.

TR:

Audio: Stepping Out, Joe Jackson

In order to explain how the application works, picture the following.
Let’s suppose I’ve been invited to speak at a conference in Chicago. It’s taking place at the Doubletree. Aware that the hotel is equipped with Loud Steps I download the app in advance. However, if I weren’t, when checking into the hotel, a receptionist would inform me of the app and even assist in downloading.

By using a QR code – which is sort of like the codes scanned in the supermarket – but when your smart phone recognizes this code it loads the address to download the application.

PC:
The app itself has a little tutorial in it for first time users. So that first time user gets a quick introduction to the app and then they can begin using it immediately.

TR:

Now that I’m checked in and have my room number, located on the third floor, I key that information into the app.

PC:

The app can then walk you to the elevator, the stairs, the escalator whatever it may be, and instruct you how to go that elevator. And then you can choose the third floor and when you get off the elevator it can tell you to turn right or left, down the hallway and direct you to your destination.

[TR in conversation with PC]
I’m familiar with other Indoor Navigation applications, so does this work similar. So you guys have to install the beacons?

PC:
No, we do not use beacons.

TR:

Beacons are small electronic devices that send a signal using blue tooth. The transmitted signal contains information about the location which can be received by the smart phone in this case.

But beacons cost to install and maintain. While not as expensive, it also introduces a point of potential failure.

PC:
We’re using the radio signal from the Wi-Fi access points to act as our beacon.

When we go into a building we survey all those Wi-Fi signals and we overlay that information – we call it finger printing the Wi-Fi signals every meter.

We put the points of interest on the maps . We label the offices, the rest rooms, the ATM. Then that information we can utilize very quickly to move you around, locate you, draw you a route then to walk you through that route just by using Wi-Fi signals.

TR:

If you’ve never used such an app, you can imagine how
This could reduce or remove the stress involved in spontaneously finding a point of interest in a facility like a hotel.

The technology isn’t new, it just hasn’t been permanently available in many facilities. But Loud Steps, is permanently installed at the Doubletree…

PC:
We went through a world leading innovation hub in Chicago called Elm Spring. One of the investors in Elm Spring was a company that owns the Doubletree. They allowed us access to the Doubletree to test our app and then of course make a permanent installation there.

TR:
Working directly with consumer groups generated feedback to help improve the app.

Implementing Loud Steps at the Doubletree was more like a partnership than an average B to B transaction.

PC:
Their staff and their people have provided us with a lot of feedback in terms of what is necessary to achieve the best service level – quality we need to do because it’s very important to them as a brand to make sure that they had the best possible service.

So they actually pushed us to do a high level job. And it really improved the app overall.

[TR in conversation with PC]
TR:
So when can we get something, you know, in other places, I’m dying for this type of thing.

Let me tell you I experienced this in a couple of places, but the one last year was actually in Pittsburg and I believe that’s a Doubletree property. Just the experience of being able to navigate from one place just seamlessly, just really seamlessly. Once you experience it’s like huh!
(PC laughs!)

And I go to a new hotel and it’s like oh it’s not here I wish I had there here. I want it everywhere! (Laughs…)

PC:
Well, I need that message repeated over and over. So the more you can repeat that message the better because it is a challenge when you go into a facility and they say well why should we do this, shouldn’t we wait until it’s mandated? We try to make the case to them that this is an opportunity to get ahead of the curve. This is an opportunity to provide a benefit to their guests. If they know there are potential customers out there they may not otherwise have then we start to get their attention. And that’s very important

TR:
If we’re only looking at people who are blind or visually impaired, well we know in comparison to the overall population we’re talking about 3 percent.

However, that could be significant.

PC:
When you go to an airport and you say, you have a million passengers coming through. That means there’s 30,000 potential passengers that may or may not becoming through your airport because they don’t know how to discover it. Or, if they come in they request or need an escort. In many of our users don’t want that. They want to have the independence, they want to have the confidence to do it themselves independently.

[TR in conversation with PC]
Is the intent at some point to market this outside of the Blind and Visually Impaired community? I’m assuming there’s other benefits for the general population.

PC:
Oh, there is, exactly. You hit on a key point and this is something that’s been emphasized to us by Mike May who’s with Sendero. Mike makes a very strong point. He says, “I don’t want a single purpose app. Even though they’re beneficial, I want an app that’s available for everyone that has special features so I can use it.”

That’s the way our app is designed and frankly we designed it that way from the ground up. But it was only later that we got confirmation of that from people like Mike May that we were headed in the right direction.

TR:
People with disabilities aren’t the only group who need to find their way around in unfamiliar environments. In addition to navigation, Paul offers a few possibilities that go beyond serving those with disabilities.

PC:
We have the ability to direct you to where the nearest exit is. If there’s an emergency whether it be an incident or fire or you have to vacate the building, we can direct you to the nearest exit. Let’s say there’s a medical emergency. If you suffer a medical event and you need to have a first responder get to you quickly we can communicate it directly to the first responders exactly where you are located in the building so that they can go right to you. If we know that there’s a problem in the east wing we direct you out the west wing.

[TR in conversation with PC]
What about the business side? For example, in malls to be able to serve people ads like when they’re near a Starbuck’s and they’re going to offer you ten percent off a Latte or something like that. Is that part of the plan?

PC:

Yes, So we are doing that now in the malls in Turkey. So we have the capability of providing push notification that’s called. Where yeh, you come by the Starbucks, you come by Kohl’s or whatever the store is that’s in the mall and using your proximity it gets you some information. It could be a coupon it could be well if you come in for the next hour we’ll give you ten percent off. Something like that is really what the retailers want to offer. We now have some capability on our staff to do more precise mapping. What we’re experiencing in Turkey has found that the better maps, the more precise maps, the more up to date maps we have allow the mall operators and the stores in the mall to do a better job of marketing and therefore they get a better response from the users . And so it’s turned into a win-win situation.

[TR in conversation with PC]
I’ve been saying this for years…
if it’s all about marketing to the general public that’s great because that’s the way we’ll get a wider adoption. It’s a bigger audience, it makes sense.

PC:
People want to do the right thing, but they still have budgets to meet. If you can come back to them and say, here’s what I can do for you. Here’s how it can benefit your facility and it now gets their attention. They want the investment because they can see the benefit of it. So that’s part of our sales pitch. Sounds like I should be talking to you about what are you doing on the side business.

PC & TR Laugh…

You’re a good salesmen. You anticipate my needs and my questions already.

[TR in conversation with PC]

The applications for it, to me seem endless. You just have to really be creative with the way you use the system and as long as there’s functionality there. I’ll give you this one or maybe you have it already. There’s was the whole, what was the game?

PC:
Pokémon?

[TR in conversation with PC]
Pokémon, exactly!

A mall, for kids? Come on that’s a no brainer. Building these types of things in there. The kids can have fun using that type of thing.The adults, I mean you can gamify shopping and people will probably buy more, but then at the same time a person with a visual impairment can get to the mall and independently navigate, that’s, that’s huge.

PC:
Yes, That is the goal I mean you’ve outlined the goal very well. That is where we want to be. We want to be an app that can serve a very broad audience, but again have those special features for the visually impaired, the hearing impaired, other people who need a little bit of assistance and do it in such a way its mainstream.

TR:

Boni, based in Turkey, has multiple installations throughout that country.

PC:
There are several locations in Turkey where we have the application installed. Now understand, we used to be a beacon company as well so most of the installations in Turkey are beacon installations but here in the United States I’m trying to do the rollout with just Wi-Fi. In Turkey we do have an airport; Antalya Airport, that’s where we tested it for the airport users. There in conversations with other airports there in Turkey and Europe.

##TR:
In addition to securing other Doubletree locations, Loud Steps looks to go beyond just hotels.

PC:
We’re beginning a test out at O’Hare. We’re not yet at a public level yet but we’re doing some testing there. I’m also talking to some other hotels and other lighthouses around the country. And other facilities that serve the needs of the blind and low vision community about installing some applications at their facilities so they can become training grounds for people to learn how to use the app. And then of course we hope to get it into the community.

TR:
For those in the New York City area , Boni is currently working with the city’s transportation department on a pilot program that will expand the reach of Loud Steps.

PC:
An outdoors application that can inform users at a traffic intersection of when the lights change. It will tell you what direction the traffic is It can tell you where the bus stops are, subways from you location. But more importantly, there’s a bike path there. It’s a very busy intersection in New York City and although it has the APS, Audible Pedestrian Signals system there, they’re looking for a way we can use the app to communicate to the user this information. So again a blind or low vision person can get the kind of information they need when they come upon an intersection. So if they learn quickly what obstacles they’re going to have to deal with in order to cross the street.

TR:
So using this app, a blind or low vision pedestrian would gain real time information including, traffic flow, orientation and surrounding points of interest, traffic light changes, plus…

PC:
We can tell you when you’re deviating from the crosswalk. We may even put in a countdown in there to help you know how long you have to cross the street.

TR:
This attention to detail goes back to Boni’s approach to design.

PC:
We have a design philosophy of solve for accessibility first. Meaning that we have looked at solving the accessibility problems as our primary job and then we built the application from there. As a result we have a I think a better application, a simpler application call it more elegant. It works very well. Easy to learn. By solving for the accessibility issues first, not just an add on, we’ve done a much better job building a great app for people.

TR:
To contact Loud Steps…

PC:
www.loudsteps.com

If you want more information and want to suggest a facility. If you have a hotel, a mall an airport or anything near you you’d like us to talk to the owners, I’ll be happy to do it. My email is paul@boni.meI’ll follow up with you. I’ll send you information about the app and I’ll be happy to follow up with any facility you recommend that I need to talk to.

[TR in conversation with PC]
In terms of the community advocating for this type of installation, outside of contacting you and saying hey, you should put this in my mall (laughs) what else should folks be doing?

PC:
I think that whenever and wherever that they can support the idea of Indoor Navigation for the visually impaired, they should voice it.

Although we are in business to promote our app, but the reality is we work with a lot of other people. We are collaborating on many different levels to try and bring the whole concept of the industry to the wider audience out there and one of the things we’re doing through Sendero for example, is trying to build a database of facilities that have the indoor navigation applications available to them. And in most cases right now it’s beacon based.

So we’re building a database of all the beacons and where they’re located. So whether you’re using my app or somebody else’s app that you have the beacon information and you can go into that facility and use an app. So the idea here is that we want to make it easier for the blind community, the low vision community to find access to this. So anything the community can do to advocate and support the idea of indoor navigation. To tell they’re local government official, we’re talking to universities different places, airports wherever malls… this is a benefit and the number of people out there who may not be visiting your mall because they don’t know how to discover their way through your mall that mall owner is missing an opportunity for a sale. I think the more the community can articulate that, the better it is not only for us but other providers.

Audio: “Ain’t No Half Stepping'”, Big Daddy Kane

TR:

I was very glad to hear Paul say this. I think I told him during the conversation that I tried multiple applications and I am not tied to anyone. I’m a fan of the broad technology and what it provides.

My only issue really with multiple solutions is the extra responsibility to learn and become comfortable with each app.

Personally, I don’t really see this as too much of a problem. As long as the interface is accessible the main components are where am I right now, where do I want to go and how is this app going to help navigate me there.

But that’s me, I like and understand the technology. I would hope to see some standards built in to help those who may find it more challenging to learn the app.

On that same note, I know there are many people who might say, hey I have the skills to independently explore a new location. I go to a mall without the aid of an application and I do just fine. So can you.

Let me speak directly to you… come here, lean in nice and close.

Congratulations, that’s your business.

Lots of times I think people should be able to grasp something because, well I get it therefore I think anyone should.

But that’s really not how the world works.

We all have different strengths and weaknesses. What may be simple for me could really challenge another person.

Technology is about increasing options.

This technology isn’t replacing the need to learn real orientation and mobility skills. It’s just another option to gain access to information that is otherwise inaccessible.

Options are good!

Like you the listener has the option to subscribe to this podcast. You could choose to use Apple Podcast, Google Play, Sound Cloud, Stitcher, Tune In or straight at Reid My Mind.com

Hopefully you make the right choice to subscribe! And either way, if you like the show maybe you would consider giving the podcast a 5 star rating.

I know what you’re thinking …

‘PC:
Why should we do this? Shouldn’t we wait until its mandated?

## TR
Well, first of all, while that would be really helpful I haven’t convinced any of my representatives to introduce this bill, just yet!

But really, all of this helps others discover the show.

And..

PC
This is an opportunity to get ahead of the curve.

TR:
He knows what he’s talking about!

Peace!

Hide the transcript

Reid My Mind Radio: Black on Audio Description

Wednesday, August 15th, 2018

Earlier this year I posted an episode discussing my thoughts on Audio Description. While I’ve been consuming and thinking about description for some time, it was Marvel’s Black panther that sparked me to share some thoughts and ideas.

I decided to continue a discussion on the topic. This time it’s really a conversation. I called a listener who sent me feedback regarding the episodes question. Why didn’t Black Panther have a Black person narrating the description?

And as a bonus, the listener just happens to be someone I’d like to interview for RMM Radio!

So yes, we’re back on that subject or better yet, we’re Black on Audio Description. Let’s get it!

Listen

Transcript

Show the transcript

TR:
What’s up Reid My Mind Radio family? For anyone new to the podcast, my name is T.Reid.

This podcast more than often focuses on issues of adaptation and adjustment through interviews with people who have been impacted by vision loss – from low vision to blindness. I should say severe low vision because personally I’m tired of people telling me how blind they are without their glasses.

You Sir/Madam are more then welcomed here, but if you can put on your corrective lenses and get into your vehicle and drive off – you are not impacted by vision loss.

The people mainly profiled here are indirectly challenging stereotypes about what it means to be blind.

I’m always hopeful that listeners learn something new. Maybe it’s an unfamiliar subject or a new way of looking at or solving a problem.

Occasionally , I share my own experiences around becoming blind as an adult. These are influenced by all aspects of identity – including
gender, socioeconomic status, age, demographic location and of course so called race.
I mean, this is America!

A few episodes ago I discussed an aspect of blindness that can intersect with race.
Audio description!

Audio: “What” – From “Jay Z “Jigga what, Jigga Who.”

Well that could be two whats…

Audio: “What, What” – From “Jay Z “Jigga what, Jigga Who.”

Don’t be nervous! Let’s get into it…
After the intro…!

Audio: Reid My Mind Radio Theme

## TR:

Back to the questions.
What is audio description & what does race have to do with it?

If you don’t know audio description, let me really welcome you to the podcast. Audio description or AD is the additional narration distributed with a movie or television show that describes scenes without dialogue,
enabling a person to non visually follow or access the content.

That other what?
What does being black have to do with audio description?

On the technological level , nothing! But as we know, race is complex. It’s ingrained into the fabric of this country. The complexity though, isn’t tied to the tech, rather its the subtle aspects of language, decisions about what is relevant and the voice of the narrator that impact some viewers experience

In the earlier episode on audio description, I was specifically referring to the Marvel hit movie and what many Black people looked forward to as a cultural event; Black Panther.

Following that piece I received a bit of feedback.
If you go to the episode blog post at ReidMyMind.com you can see one commenter’s response and I encourage you to follow the link to her blog
where she shares more. She is a person who herself is involved in the description process. Self described as a white lady she was appreciative of the issues and questions raised and thought they deserved to be discussed. Shout out to you for the link love and being in the accessibility field. I think sometimes we forget that AD is accessibility.

I also received an email from a young lady – who closely identified with the issues raised in the episode.

She was pleased to know that she was not the only one who felt that the description included with Black Panther, well sucked! My words, not hers.

No shots to the gentlemen who described the film, you sound like you’re probably a very nice person and quite honestly, I’d love to speak with you. In fact, I reached out to Deluxe, the company who created the description for Black panther but I never heard back. I really wanted to begin a dialogue.

It seems fair that a consumer would have something to say about a product or service.
And personally I think it could be helpful to have a bit of input from those who consume your product or service. And well that’s today’s focus.

Audio: James Brown: Black & I’m Proud – Instrumental

That email expressing agreement with my opinions, was from a young lady named Denna Lambert. Like me she experiences blindness as an African American.

She black yawl!

I don’t often get the chance to meet new people who are blind and who are people of color. So I’m not gonna lie, I was looking forward to the conversation. I had questions.

So, let’s get black on Audio Description.

Audio: James Brown: “Say it loud, I’m Black & I’m Proud”

TR in conversation with DL:
You heard the podcast, what was it that jumped out to you to write the email and say “Hey I feel this too, I get it!”

DL:
Well being blind, sometimes just getting audio description feels like a luxury and your happy that somebody did it and it came out at the same time as everything else and I can just shut up and be happy. But at the same time with you being really thoughtful in what you were saying like “hey this was a mismatch” And I was like “Oh, you voiced what I was thinking!” Just knowing that I’m a consumer of a service and we should have a voice in how that service is implemented. If it’s missing a mark we can help take it to the next level. Yes people have fought and probably sued some theaters to make sure the equipment is functional and that is there from day one. But let’s take it to the next level to make sure that it is culturally confident. And it was like Oh Snap I got to support this too. I think that is why I reached out because I was thankful for being silently dissatisfied at some level. I felt like I didn’t get the full Wakanda experience.
TR in conversation with DL:
I’m still lacking some Wakanda experience myself. [laughs]

TR:

That Wakanda experience was what drove millions of Black people to get excited about the movie.

Some indeed were fans of the Marvel franchise, some may have even been fans of the comic book. But many were simply looking forward to a movie with strong diverse images of Black people on screen.
I talked a bit more about that in the original episode of the podcast on this subject.

Denna herself was anticipating the movie just as much as many others and got a bit more into it than I did.
DL:
I was in the hype just like everyone else when the trailer first dropped which didn’t even have audio description. I called my mamma and said let me get my dashiki so I got my dashiki and I was ready and had my headdress. When i heard voices of Andrea Bassett i was like “Yes!” So I went and thankfully the movie theater I went to they had the audio description devices ready and they were fully operational. From the first introduction where they were talking about how Wakanda was created with the different tribes and the describes voice coming up I was like “Who?! Who is this?!” But I’m still excited. So it was kind of a mismatch from everybody who was in the theater. Some people brought their gymbays and people had their dashikis and you know just black power. And you can hear the describer’s voice and not to say you can sum up a movie by their voice but it was like “huh.” The descriptions were definitely okay but that’s the piece as a blind viewer. But there was so much content for any viewer whether they were sighted or blind. I have to wonder what did i miss. Could there have been different words used that would have more aligned with the culture and the theme of the movie.
I started using AIRA and now i started seeing more AIRA agents of color. Im seeing Antonio and Annika and all them. And I’m like “Okay I’m going to need yall and come and describe some movies for me.”

TR in conversation with DL:
MMM you just made me think about something hold on one second. That takes that whole idea of description out of the movie theater because that’s the whole purpose of AIRA and then cultural inclinations about various things that you are doing.

DL:
Yeah. I’ve seen Black Panther abot 3-4 times just because anybody who wanted to go I wanted to go with them. There’s probably so much mystery and thoughtfulness that was put into it. SO like the scene where T’Challa and Nakia were in the club and they were trying to go after the main guy and they were in their attire. I don’t think the person described the attire, he described her movements but i was watching a video from one of the directors and he intentionally used the colors; green, black, and red to symbolize their african pride. And that’s something that just one little sentence could have brought that out. While I was very happy and thankful that the description was available since day one because that certainly was not the case 10-15 years ago that i could just show up whenever i wanted to. But i think there is some growth that could happen with this area of accessibility.

Tr in conversation with DL:
SO went you went a bunch of times with different people, did you go with anyone that was blind or no?

DL:
No actually no it was just with different sighted friends who just wanted to go.

Tr in conversation with DL:
Did you compare notes with them or anything at all?
DL:
A little bit because I went with some friends that were black and then I went with some friends that were white. And you know they were asking me what was this and what was that and i was like well I don’t know. [Laughs]

Tr in conversation with DL:
“I don’t live in Wakanda!” [laughs]

TR:

There are definitely some overlaps in this conversation around audio description that transcend cultural Competence.

Feeling as though audio description is a privilege, I’m sure is something many blind people have felt.

Going to a theater and the device doesn’t work, well you may not want to trouble the person you’re with to quickly exchange the device. That means missing part of the movie and chances are you don’t want someone to have to do that.

Shout out to ActiView and their audio description solution that puts more of the power in the consumers hands. You can check out the Reid My Mind Radio archives for that interview on that service that I personally hope begins to get more movies in their app.

Audio: Public Enemy: Party for Your Right to Fight

Privilege or a right?

If audio description is access to content, then I believe it’s a right. Like everyone else who has the right to pay money to watch a film or television show, people with disabilities have the right to audio description, captions and physically accessible theaters.

What makes our lack of excitement about Black panther’s audio description
so confusing is the lack of consistency between the big and small screens.

Watching the Marvel franchise on Netflix with audio description is vastly different from Black panther.

For the sake of comparison, I asked Denna about her thoughts on Marvel’s Luke Cage.

Luke Cage is the black superhero who calls Harlem home. He can’t be hurt. Bullets bounce off and knives can’t penetrate his skin.

The person describing Luke Cage, who by my account sounds like a white man, describes the other shows in the series, Daredevil, Jessica Jones, The Punisher and more.

DL:
He’s been consistent through the marvel comic series as netflix has been rolling it out. So it was almost embedded in brain that this was the dude that’s going to bring it. There was definitely some awareness in hearing when they would say things like “he’s wearing a fedora.,” or “he’s swaggering down the sidewalk” or “he did a dab” or the hair. And I don’t know if just anybody can point these things out.
With Luke Cage there was nothing apologetic about how this is the blackest comic that you are going to get. What I really loved is that the describer, I don’t know if it was apparent to the visually to whomever was viewing it, but I love that they reference the specific artists as they came up in the Paradise Lounge.
So to me that was showing respect and it gave me the experience of thinking “okay let me go look for some of these people.”
Tr in conversation with DL:
It’s not only the ones who are actually performing, they also are good at including people who are just around and even in other scenes.

DL:
Yeah so even like the picture of Biggie, he described his expression, his crown and how it was kind of laid to the side. To me that, I don’t know, it just seems…

Tr in conversation with DL:
Just culturally confident.

DL:
And I think with you were saying earlier, it wasn’t like two different scripts. It felt like there was one different script with the description being apart of the verbalizations too.

Tr in conversation with DL:
I almost don’t even think of the description as description while watching netflix.

DL:
Right!

TR:

That term truly encapsulates what should be a part of the audio description checklist.

Is the description culturally competent – meaning are we informing the blind viewers about the subtle references that will make sense to them? This would probably require input from the films creator if there’s no one in the know involved in the process.

This idea is already relevant to the movie or television show’s dialog and choices made regarding character development.

It’s one thing being black and looking for true representation in Hollywood. What about as a woman? As a black woman with a disability.
Tr in conversation with DL:
What do you think about the role of the black woman in Luke Cage.

DL:
Oh now that was pretty sweet! I was really proud that Luke Cage he’s like the strong Black man. Hes caring. I was really glad to see his girlfriend, Claire. And she was holding on to that no this behavior of holding on to your anger, she grew up with that and she was not going to tolerate it.
I loved Missy. I loved that she was this strong woman who was feminine. She
Didn’t lose not just her sexuality bit sensuality.
There was so many different aspects of black women in this. You had Mariah.
Tr in conversation with DL:
[laughs] She was crazy.

DL:
She was great! She played that! I loved seeing Luke’s father.

Tr in conversation with DL:
I didn’t realize that he passed, I totally forgot he passed away.

DL:
Yeah! Because he was in House of Cards and I was so happy to see he was in there. SO there were so many examples, a whole spectrum of what blackness in. You know you don’t have to be the thug or the jessabella. There were so many different examples of black women in there that i was really impressed.
I love how Missy called out all of her coworkers cause they were staring at her prosthetics. SHe was like “let’s just get a look at it, im here, im not going away, this happened.” And i was just glad that she called it out. That was a way of handling disability, it became a part of who she was. She even described on when she was using her prosthetic arm or robotic arm and when she wasn’t. Which I don’t know if that was so important for me to know but the describer pointed that out.

Tr in conversation with DL:
I think the whole idea was that shes statint to use it more and it’s even more of a part of her, she’s getting accustomed to it. And so I’m wondering if she’s going to get her own thing.

DL:
Yeah you know what, she was doing some things that were like humanly impossible so I was wondering if she’s going to get some superpowers.

Tr in conversation with DL:
Yeah because isnt that a Stark arm?

DL:
Yeah yeah.
I loved the complexity of them having different territories; the choinese, the russians. They pulled in references for Katrina and showing that there can be disagreement. Like the judge who said “i had a family in louisiana who lost everything, don’t use this as an example for your shadiness. I don’t know I loved it I felt it was pretty cool. The ending ended with I think he changed the picture from Biggie to Mohammed Ali. But that’s the thing! I think the way that the description was, we noticed those things but we don’t know what we missed in Black Panther.

Tr in conversation with DL:
What i liked about it was how they would say it because the director meant for it to be. For example when Mariah and Shades were standing in front of the picture and the crown aligned to Mariah’s head to show she was the queen.

TR:

As we see with Luke Cage it doesn’t specifically mean the narrator has to be black. Or does it?

TR in conversation with DL:
What would you think about a woman describing that? A black woman doing the description in Luke Cage.

DL:
Ohh. Oh.

Tr in conversation with DL:
You think it could work?

DL:
It would have to be the right voice because I’ve seen on Netflix the Unbreakable Kimmy Schmidt because it wasn’t really for me. But the person’s voice on there, I don’t’ know if she’s’ white or not, but no she could not do Luke Cage. [Both laughs] We don’t want her! She can do some other shows but she can not do this.
If Octavia Spencer or, why am I forgetting her name.

Tr in conversation with DL:
I know who you’re talking about you’re talking about the woman from How to Get Away with Murder.
DL:
Yes!

Tr in conversation with DL:
Yeah she has a great voice.

DL:
Yeah if she wanted to describe it, then yes.

TR:
For those who are fans of How to get away with murder… my apologies. The star of that show is the incredible Academy award winning Viola Davis.

Whether the description is voiced by a man or woman, Denna says:

DL:
It has to be somebody who follows that it was Harlem so you have to have somebody who has that Harlem… I don’t know.

Tr in conversation with DL:
That texture in their voice, I know what you’re saying.

DL:
It cannot be a very thin voice it’d have to be a full bodied voice.

Tr in conversation with DL:
I think it could work. That is if they don’t give me the job because I’ve put it out there before that I wanted that job. Although I like the guy who does it, I’m fine with him but if he’s going im going to jump in there because that’s Harlem. I’m not from Harlem, Im from the Bronx but I can take Harlem.

DL:
Yes! You could do it. [Both laughs]

TR:
Hey, there’s nothing wrong with trying to speak things into existence. But come on, , how cool would it be to have a person who is actually blind, from New York… born just a few miles away from Harlem, my Daddy’s from Harlem. And I’m blind. Universe, do you hear me talking.

#NetflixCallTReid

There’s much more to this discussion. Hopefully like the original episode, this will attract some feedback. I’d love to hear from others on this subject. Maybe you are a person of color and have some other examples of both disappointing and enjoyable audio description experiences. let me know. In fact, if you’re not a person of color and
was disappointed in the Black Panther description I’d like to hear from you.

When it comes to movies and television, Ultimately, , I think we all want the same thing; the right to enjoy the experience.

I’m interested in all experiences of blindness and disability in general, but I would really like to hear more from other people of color. I know there are some compelling stories out there .

For instance, corresponding with Denna prompted me to be even more nterested in her experience.
Let me show you what I mean.

Audio: Screen reader reading Denna’s email signature…
TR:
If you don’t speak screen reader, that was her email signature. Denna is a project manager at NASA.

Now, this wouldn’t be Reid My Mind Radio if we didn’t find out more about her journey. We’re going to get into that next time on the podcast.

So, if you’re new or if you haven’t just yet, may I encourage you to subscribe to the podcast. Reid My Mind Radio is available on
Apple Podcast, Google Play, Sound Cloud, Stitcher, Tune In Radio. If you’re using a podcast app you can find it there.
Go on over to ReidMyMind.com for links to subscribe as well as a transcript of the show.

Remember that’s R E I D like my last name.

If this was your first time here I know what you’re thinking…
It happens all the time…

DL:
happens all the time…

TR:
Wait until you hear what more is coming up!

Audio: Reid My Mind Outro

Peace

Hide the transcript

Reid My Mind Radio – Master Chef Christine Ha

Wednesday, August 1st, 2018

A picture of 2012 Master Chef, Christine Ha
Christine Ha, winner of Fox’s Master Chef in 2012 never set out to be a cook. In fact, as a young girl she had no interest in cooking at all.

Hear all about how becoming Master Chef changed her life. Including launching her latest venture; The Blind Goat. A restaurant or Chef Station in a new Houston Texas Food Hall.

Christine’s story shows us how advocacy takes various forms. Plus lots of valuable information for anyone adapting to a life change.

Listen

Resources

Transcript

Show the transcript

TR:

Whats up Reid My Mind Radio family, glad to be with you again.

If you are new here, my name is T.Reid.
This podcast is my space to share interviews and profile compelling people usually
impacted by blindness or low vision.
Occasionally I include stories about my personal experiences with vision loss.

Coming up today, I had the privilege of speaking with a young lady who took the subject of vision loss prime time.

That’s right after we get a taste of some of this delicious theme music!

Audio: Reid My Mind Radio Intro

Audio: Christine Ha winning Master Chef
TR:

In 2012 Christine Ha was studying creative writing in graduate school.
Following her husband’s encouragement, she tried out for the third season
of the Fox series Master Chef.

If you’re not familiar with the show,
amateur home cooks audition for the chance to put their culinary skills
up against their peers.
They’re given the task to design and prepare all sorts of dishes
from desserts to main courses.
Well known Chef Judges crown one contestant as Master Chef –
giving the winner a chance to publish their own cookbook as well as a cash prize.
CH:
As a writer, as an artist, you are always trying to experience everything you can in life. And so I thought well there are auditions are coming to a nearby town like why not if anything I have some interesting stories to write about. I went just going for the experience not thinking that I would get as far as I did.

TR:
She won!
Along with the prizes she became synonymous with the title The Blind Cook.
CH:
I lost my vision because of an autoimmune condition called Neuromyelitis Optica or NMO for short. It’s similar to multiple sclerosis so my immune system attacks minor logical system primarily the optic nerves in the spinal cord. There were many times when I had an NMO attacks that involved paralysis. I would lose feeling in my feet or my hands I’ve had a time when my attack on my spinal cord was very bad where I was completely paralyzed from the neck down for several weeks and at the same time I was also experiencing optic nerve inflammation so I was also losing my vision couldn’t see anything, couldn’t move, couldn’t sit up by myself, couldn’t feed myself, couldn’t grip my tooth brush, hold my glass of water, lots of things. So that was a big challenge in my life and that was around the time when I was in my early twenties. Fortunately, I’ve been able to recover quite well from a lot of the spinal cord inflammation.

TR:
Christine describes her resulting vision following the NMO
CH:
As though one were to come out of a very hot shower and looked into a steamy mirror, that’s what I see. So, washed out colors some shapes some shadows very blurry vision I would say in both of my eyes. I still managed to go back to school and get my master’s degree in creative writing after I lost my vision.

TR:

Christine was never planning on becoming a Master Chef.
In fact, she didn’t begin cooking until
moving out of the dorm in college.
CH:
I realized that I had to learn to cook in order to feed myself because I couldn’t afford to always eat out. I decided to buy a cookbook and read the recipes and then just buy some cheap kitchen equipment and teach myself. And I just read the recipes word for word and experimented in the kitchen. Also the fact that I missed a lot of the food that I grew up eating, Vietnamese food, since I’m being amused by heritage my mom was a very good cook but she never taught me how to cook. She was actually very overprotective mom and wouldn’t let me near the knives or the hot stove and I really wasn’t that interested in cooking as a child. And I just thought that everyone ate good food and I took my mom’s home cooking for granted and she actually passed away when I was fourteen and I think when I was older in college I realized what I had missed out on learning to cook from her. So I started reading a lot of Vietnamese cookbooks and trying to reproduce a lot of the dishes that I recall eating growing up in her home. Knowing that I was able to create something with raw ingredients and be able to keep the people around me that I cared about and have them enjoy something that I actually created with my own two hands, that kind of ignited my enjoyment and passion for cooking. And so it was that moment on that I wanted to learn everything I could about food in cooking so I read tons of cookbooks practice a lot of different things in the kitchen just tried my hand at. All kinds of cuisines and it just kind of grew from there and it was interesting Lee end up the same time that I started losing my vision because of the enemy so I was slowly losing my vision at the same time that I was excelling at cooking it always felt like I had to really learn how to cook like every few months or every couple years I would have to really learn how to do things with less vision in the kitchen.

TR in conversation CH:
Did you ever deal with any fear as the vision was gradually decreasing? Did you ever set to say “hey now I’m a little nervous about this?”

CH:
It always felt like I had to start over every time my vision decreased so I felt defeated quite a bit throughout these years.

TR in conversation with CH:
What made you keep on going?

CH:
I think part of it was eventually I realised I just couldn’t allow myself a short time to grieve the loss of my vision and feel sorry for myself and just kind of well in self-pity. But I didn’t want to drop out of life I just wanted to live it in the best way that I can

TR:
Living life in the best way possible doesn’t mean problem free.
Challenging circumstances are inevitable.
Christine identifies some real benefits of going through adversity.
CH:
I think it’s a reminder always when I have challenges today whatever they may be to remember that oh well I’ve survived some tough things in my life so I know that if I’ve been able to survive that I’ll eventually survive this. But when you’re in the moment I think it’s hard to have that attitude. Over time your brain sort of learns that we’re much more resilient than I think we give ourselves credit for, it isn’t until we go through these obstacles or challenges and then overcome them that we realize that “hey we can do this, we can survive, we can succeed in spite of things.” It’s important to celebrate the small victories because I think often times we always focus on our failures. Yes failures are disappointing but they teach you to find new creative solutions to things and I think they help you realise that you know when you do work hard in attaining your goals there’s that much more special

TR:
Special indeed!
You can say life changing.
TR in conversation with CH:
How did it feel when you won?

CH:
My life I feel changed completely. I am grateful that I went through it as a more mature adult. I feel like just that amount of publicity I think suddenly happening in your life if you don’t have a sense of yourself a strong sense of self in a certain level of maturity I think it’s very hard to deal with. The negative part was that I was not used to being recognised and that felt really strange and especially someone who is visually impaired being out and about and having strangers come up to you suddenly and I don’t know people are approaching me and all of a sudden there’s people calling my name and I’m like “is it someone I know is it someone that watch me on T.V.?”
That was kind of a bizarre experience at the beginning and it took me a while to get used to that but the upside was I’ve had so many opportunities since winning Master Chef that have been amazing. I’ve been able to travel around the world and and do work with the U.S. embassy in culinary exchange programs, advocate for entrepreneurship women’s rights and the rights of those with vision impairment and people with disabilities, do things with Asian American focus groups so all of these things have been really amazing in just the experiences I’ve been able to have like judging Master Chef Vietnam or you know having my own cooking show geared towards the visually impaired called 4 Senses in Canada. All these things would not have happened if I wasn’t on Master Chef. I’m really excited because finally this follow opening I very first restaurant in Houston and that’s been a dream of mine and it’s finally coming true as well.
It’s called the Blind Goat it’s coming into a newly built hall that’s very chef driven in Houston so the food hall craze is finally coming to Houston I know it’s you know a thing in New York it’s a thing in L.A. and thing in San Francisco.

TR:
A Food Hall is typically a mix of local artisan restaurants, butcher shops and other food-oriented boutiques under one roof.

A food hall is not the same as food courts found in malls as that consists of fast food chains.
CH:
It’s called the Blind Goat because obviously I am vision impaired and goat is my zodiac sign in Vietnamese astrology so I’m born the year of the goat. So I thought that was kind of a cute and fun name and the cuisine that we’re going to be serving there will be largely southeast of Vietnamese style. And it’s kind of like small plates, I would call it a Vietnamese gastropod so kind of shareable small plates that consist of food that you would want to eat and share with friends over a beer or over a glass of wine. Communal eating is kind of the theme and this is something that I’ve always believed in and the food and ingredients that so I’m very excited to be opening up the place and sharing it with the world.

TR in conversation with CH:
Are you familiar with the acronym the goat?

CH:
I didn’t know but then someone said does that stand for greatest of all time and I was like that is really funny I never heard of that before but now I will have to use that. But do you have another acronym?

TR in conversation with CH:
No that was it the greatest of all time L.L. Cool J. had his whole album he refers to himself as that as the goat and some people when you talk about your top five well you know that type of thing a top five artist you say oh this was the goat.

CH:
Im totally going to have to put that in my tagline or something. [laughs]

TR in conversation with CH:
There you go, run with it [laughs].

TR:

In addition to publishing her cook book;
Recipes from My Home Kitchen – Asian and American Comfort Food,
Christine co-hosted a cooking show produced by Accessible Media Inc in Canada.
CH:
They wanted to do some original programming and of course I was the natural fit because I can cook and I’m vision impaired.
I co-hosted it with Carl Heinrich who won Top Chef Canada and he’s a fully sighted chef professional chef and I’m sort of the amateur home cook that’s vision impaired and we co-hosted the show. It’s a show that geared towards not only vision impaired cooks but also novice cooks or just anyone who wants to get back in the kitchen and learn about cooking. But of course it really was heavily year towards people who have lost their vision and want to learn to cook again or who just want to be getting learning how to cook our show had audio description embedded within the program so we were very descriptive it was almost like you could listen to radio while you were watching our show. We wouldn’t use things like “oh you put this in there” you would say you’re putting the salt inside the pot that contained the chili and of course the recipes were available online in an accessible format.

TR:

Four Senses ran for 4 seasons and is still available online.

Christine’s working on a new cookbook right now.
CH:
When I first learned to cook I would follow a recipe to a tee and if it said to put you know something in the oven for forty five minutes I would do it even if like everything was smoking and it was obviously over cooking and burning. I think that’s kind of the wrong approach to cooking, everyone’s equipment’s different ingredients or different elevation that you’re cooking and that affects like how things cook so I want to write a cookbook that helps people hone in on their own intuition and cook using all of our availale senses.

TR in conversation with CH:
I’m more of a crockpot cooker. [laughs]

CH:
Oh yeah there’s nothing wrong with that at all. It’s very convenient to just dump everything into the pot and walk away and then you’ll have a good smelling meal later.

TR:
If you’re imagining that Christine’s kitchen is full of high tech gadgetry , you may be surprised.

In addition to raised dots on the oven and microwave,
it’s really more about organization.
CH:
I have a baking bin so that will whole my baking soda, baking powder vanilla extract, vanilla pods, sugar. And then I’ll have another bin that’s my coffee bin so that will hold the coffee beans, like the Arrow press, the coffee filters. My spices are organized. I have everything in my pantry actually on a list using the our groceries app on my iPhone I can just read down the list using voiceover and know everything I have in the kitchen so I can meal plan that way. When we run out of milk or something I can move that to the grocery list and then we know when we go shopping I share the list with my husband and he can see on a list we need milk so he can grab the milk. So that’s kind of you know the adaptations I had in the kitchen. I have an Amazon echo which I love to set timers for different things I’m cooking, to do quick conversions standard measurements to metric, and of course I love listening to music while I cook.

TR in conversation with CH:
What’s the music you listen to while you’re cooking.

CH:
I actually listen to all sorts of stuff. So I listen to a lot of classic rock I grew up listening to The Beatles because my parents love the Beatles so I listen to classic rock, I listen to a lot of indie rock, alternative rock. You know I’m a child of the eighty’s and ninety’s so I do like some new wave and some eighty’s pop, British pop, ninety’s of course like the grunge rock alternative rock from that and then there’s also like ninety’s hip hop I grew up listening to quite a broad spectrum of things. Jazz to me is relaxing so I’ll put on just jazz music maybe more of the mainstream country but not like a lot of the country music and not a lot of the heavy metal stuff.

TR:

Not mad at her at all.

Continuing to Master her craft while revealing other talents;
Christine’s not only a cook, author, television host, entrepreneur and public speaker
but through her work she’s an advocate.

Using both her words and actions she’s changing some of the
half baked stereotypes about what it means to be blind.
Non apolegetically walking through life with her white cane in hand striving towards her goals.
At the same time educating society about the many issues of importance to those who are blind and
visually impaired and in general people with disabilities.

Like she does through her TEDx talks which you can see online.
TED is an acronym for technology, engineering and design.

In one such talk she was clear to inform the audience about making sure they
consider how people who are blind or visually impaired access information, websites and more.

We discussed one of her TED x Talk titled
Lets Cook By Eatting First.

In this presentation, Christine offers 4 key points to
becoming a better eatter and subsequently better cook.
1. Try everything
2. Try everything twice
3. Always be in the moment when you eat – get rid of distractions
4. Travel – opens your mind
TR in conversation with CH:

CH:
I think that’s a really good point you have there Thomas I think that I originally wrote those points for cooking but they’re definitely applicable to many other things in life. For example try everything and try everything twice. I think that’s important because you really don’t know what you like or what you prefer or what your talent could be if you don’t try everything. I had a huge fear of public speaking but I had a lot of opportunities to public speaking after Master Chef so I decided why not I should conquer that fear because you never know what it could lead to and I did. I kept doing public speaking even though at the beginning I was sweating and my voice was shaking and I was extremely nervous but I just kept doing more and more and more until it became more comfortable. And the good that’s come out of it is that my story has touched a lot of people inspired people experience life that goes hand in hand with traveling I think a lot of times especially as Americans because our continent is so large we don’t travel far. We’re fortunate that we can get so many things here within our country you know. I live in Houston which is now the most diverse city in America so I can get Mexican authentic Mexican street tacos I can get Ethiopian food, I can get the VIetnamese, Chinese food French food, whatever. All those things are available pretty much within my city so I’m fortunate in that way. But I think sometimes we’re so comfortable that we don’t want to leave our comfort zone so we choose not to travel and learn about other cultures and when I do travel and I meet other people and I learn about their culture whether it’s through their food, how they interact with others, how they live their lives, the news that they receive, way that they dress, the things that they like to do to pass their time. I learn a lot about another culture and then it teaches me that I’m quite small very insignificant dot on this earth and that you know I’m just part of this bigger world with so many other people equally as important special as I am. I think it helps you keep an open mind as well we get so hung up on our politics and our way of lives here in America that I think it’s important to remember that you know our way is not always the only way.

TR:
Beginning this fall, if you’re near Houston Texas make sure you check out the Blind Goat.
That’s her new restaurant or chef station at the Bravery Chef Hall,
a Food Hall currently being built.

In the meantime you can find 4 seasons worth of
her cooking show 4 Senses online at ami.ca .
Her cookbook Recipes from My Home Kitchen is available from Amazon in print and EBook Kindle edition.
And you can always visit her online at TheBlindCook.com where you’ll find links to her social media and her latest blog posts.

I’m Thomas Reid
For Gatewave Radio

CH:
I went just going for the experience not thinking I would get as far as I did.

Audio for Independent Living

TR:

Did you notice that when I mentioned I was a crock pot cooker, Christine didn’t make fun of me.
She showed no signs at all of putting me down or superiority.

I’ve experienced this in the past as if cooking in a crock pot made sense simply because I am blind. Christine showed no signs of that. She was cool!

I cook on a stove. Both before and after vision loss.

When it comes to cooking, I’m
pretty strict regarding my environment.
I obviously need to know where everything is and need things labeled properly.
I like it very organized and clutter free.
I also like being alone.
I don’t want to be watched unless I’m doing a cooking show.
I don’t want people budding in telling me where things are, or
I should check this or stir that.
My response will most likely be to let them have at it.
Call me when it’s ready!

As made clear from Christine’s story;
cooking is a learning process.
When learning anything you’re going to have some failures or setbacks.

Cooking as a metaphor actually illustrates this very easily.

Christine mentioned how when learning to cook in college, she threw away a lot of meals.
This Master Chef made things that weren’t edible during her early days.

What are you currently in the process of learning?
An instrument, a new function on the job?
Whatever it is you are going to cook up some meals that you are not going to want to serve to your friends and family.
You have to, its part of the early process.

This same advice applies to vision loss and the process of learning to adapt.

You are going to have setbacks at times but stay with it.
As long as you’re cooking you’re headed in the right direction.
Are you in the kitchen?

Here’s a recipe for a quick meal that is sure to satisfy.
It’s called Reid My Mind Radio Gumbo.
Just find Reid My Mind Radio wherever you listen to podcasts like
Apple Podcast, Google Play, Sound Cloud, Stitcher or Tune In Radio.
Then just hit the button that says “Subscribe”.
That’s it. The dish is served up every two weeks and I personally think they are scrumptious!
Perfect for any meal or snack.
You can even serve to others. I’m just sayin!

You smell that… somethings burning! I think I overcooked that metaphor.

Talk to you next time!

Audio: Reid My Mind Radio Outro

TR:
Peace!

Hide the transcript

Reid My Mind Radio: Chancey Fleet Assisting with More than Technology

Wednesday, April 4th, 2018

Returning from a medical leave (see the last episode and post for an update) we resume where we last left off…

We were looking at employment of people with disabilities. Continuing with the theme, today’s episode explores one person’s experience with lessons that are applicable to everyone not only people with disabilities.

Chancey Fleet is the Assistive Technology Coordinator for the Andrew Heiskel Talking Book Library in New York City. We hear all about how she landed that position and how she continues to expand her role while aiding the community.

When you’re done listening make sure you subscribe to the podcast and tell a friend to do the same!

Resources

Transcript

Show the transcript

TR:

Today, I’m further exploring the topic of employment of people with disabilities through the experience of one young ladies career. We find out how she made her way into her current position and how she continues to expand it and grow benefiting not only herself and her employer, but the community which she serves.

As usual, I believe there are lessons that go beyond disability, but that’s really up to you the listener to decide.

Before we get into it, you know what I need to do…

[Scratch]
Drop it!
[Reid My mind Radio Theme Music]

TR:
[City Sounds]

If you walk across 20th street In New York City, between 5th and 6th Ave tucked in among the various commercial buildings is a library

TR in conversation with CF:
Andrew Haskell? Heiskel?

CF:
Andrew Haskell.
So here’s the thing . The technically correct pronunciation is Andrew Heiskel, but when you say it correctly you suddenly have a ton of people looking for the high school.

TR in conversation with CF:
[Laughs…]

CF:
So there’s just this wave of convenient wrongness where we all kind of say Andrew Haskell now, but you can avoid all of that by just remembering our web address which is talkingbooks.nypl.org, nice and easy.

We’re kind of two libraries in one. We are a full brand of the NYPL which means this is a place where all types of members of the community come to pick up their holds pick up their books and DVD’s. Use the Wi-Fi get some studying done take advantage of our computer labs and gather together.

We got story time for kids, we got programs for teens and adults. Opera concerts creative writing you name it.

The one things that you won’t find in this building that you find in most public libraries is a whole lot of print because as well as being part of the NYPL, we are a sub-regional location for the National Library Service for the Blind and Physically Handicapped. And what that means is that we’re also an operations that sends out tons of Braille and audio books by mail and folks could come in and pick those up as well.

TR:
Meet Chancey Fleet. She’s the Assistive Technology Coordinator at that library.

Chancey says to her knowledge she is the first Assistive Technology Coordinator for the library.

While working as an Assistive Technology Trainer in a Vocational Rehabilitation Agency she became frustrated when she was unable to assist those who weren’t eligible for services.
CF:
sometimes the consumer would have a question about Twitter or Facebook or taking pictures outside and I would be dying to answer it but I would know that that was just outside of my scope of work. and it would need to just stay that way. And at the same time folks would come up to me knowing me from activism from outside of the place where I worked and they’d need help with computers and technology and if they were undocumented or they were homemakers or retired or happily employed or had vision issues or print issues that didn’t add up to legal blindness they wouldn’t be eligible to come see me. And all of that started to feel a little limiting and a little frustrating and I guess I started to think about why we have the structures that we have. And I think the structures that we have are great a lot of the time and I would never want to see them replaced but sometimes we need more than one way to do things.

TR:
In 2010 Chancey found that other way at the library. She approached the leadership at the Andrew Heiskel library and asked if she and some friends could offer a free computer clinic on Saturdays. And by free she meant F R E E, free…

CF:
Free one on one instruction. Free of eligibility, requirements, free of paperwork and free of charge at the library.

And we started out with just three or four volunteers. I was one of them,
my friend Nihal my friend Walei and lots of other folks joined us over the years.

we got the information into the library newsletter and quietly , slowly it started to take off.

What we do is totally peer supported, informal learning. So we’ll never replace comprehensive training right. Just like you wouldn’t go to the library to take a Chemistry class, but you might come to the library to get help on some specific Chemistry problem or finding a study group or finding the right resources. We do kind of the same thing.

TR:
The assistance includes some real world challenges related to vision loss.

CF:

I think one of the scariest or daunting things about losing your vision or about being blind without access to information is people are telling you things that might be good for you or not all the time and if you have a way to write things down and if you don’t have a way to refer back to things and decide on your schedule when you can sit down and figure out what’s important for you, it can be really overwhelming.

We’re here at the library so we have the digital talking book machines that are totally free of charge and we have flash drives and if nothing else,

if someone is super new to technology and they don’t have a way to write in Braille or write in print we can just record what we do here on a flash drive and they can play it back on the free players at any time. And that’s how we can scaffold them until they can get to that point where they can use their personal technology to take notes.

TR:
What started out in 2010 as a volunteer position offering 3 hours a week grew to the library providing about 150 hours of training a month in 2014.

That volunteer position, became a full time paid position that Chancey was perfectly suited to fill.

CF:
A job posting showed up at the end of 2013 and I was happy to see it. My Saturday’s at the library had become the highlight of my week and I saw an increasing number of volunteers and patrons coming to learn gathering at the library and really getting important work done in kind of a low key informal setting.

And sometimes the conversation would stray outside the boundaries of technology. and I’d walk in and somebody would be talking about how it is they sort their mail or sort their laundry or what it was like to take the subway for the first time instead of taking Access-A-Ride. And that peer to peer informal learning that might be about technology but touches all sorts of threads of importance in our lives. I thought that was really special and I wanted to see that continue to grow

TR:

It grew into more programming for the city’s blind and visually impaired community. In addition to providing individual help with Braille the, library offers some cool progressive programming. Like a class in photography and videography.
taught by Judy Dixon, Consumer Relations Officer of the NLS.

CF:

So folks learn about composing photos and videos . We learned about perspective and glare and how lighting conditions and distance affects things. And Judy shared with us a bunch of her favorite apps and strategies. We’ve done all sorts of social networking workshops. We’ve done an introduction to coding and electronics with Arduino.

TR:
We covered the Blind Arduino Project and its founder Josh Miele on a past episode which you should really check out.

CF:

So Arduinos are really small portable affordable computers that run essentially one program at a time and you can design your own super accessible tool.

because the components are so affordable and portable and because it’s so widely popular in kind of the mainstream community of makers and enthusiasts there’s a lot of great advice and code samples , kind of like recipes if you will that are out there so that even if you’re a total novice you can find all kinds of online instructions and code to work from and you can find components to do whatever you
may need.

TR:
Chancey and the library teamed up with DIY Ability a midtown Manhattan company offering workshops geared to serving people with disabilities, like
toy hacking workshops that help families retrofit or hack toys to become more accessible for people that have fine motor impairments
workshops teaching people with all different types of disabilities how to code and use electronics.

CF:
So our introductory Arduino workshops we call them “eyes free” or non visual Arduino workshops are a place to learn about the very basics of working with Arduino and working with code in a place where non visual techniques are well respected and well understood.

So it’s a safe space for starting out. It’s a community space for gathering and exchanging ideas and we hope it gives folks a foundation they can build on.

We’ve done that with both youth and adults. And we’re launching now into a program that teaches folks how to come in and use the tactile graphics embosser and tactile graphics design software as well as a 3D printer to create non visual spatial representations of the graphics and objects they need to understand. Things in their work school and leisure lives.

TR:
Chancey’s interest in the accessibility of graphical or visual information began with a request from a library patron.

CF:
Somebody called me and asked me where they could possibly get a map
that related the 5 boroughs of New York City to one another and their water ways. He just moved to New York City and he wanted to get the lay of the land sort of speak.

TR:
For a sighted person, this is an easy task, just launch Google maps or find an old fashioned printed map.
It’s much more challenging to access this information non visually.

Receiving grant funds, the library was able to purchase the necessary equipment. With this the Dimensions Project was off and running.

CF:

our premise is that we will teach community members sighted and Blind alike about some of the fundamental best practices around creating tactile images that are meaningful useful and legible. And then we’ll provide the equipment the space and mentorship that people need to create the images and the 3D objects that they’d like to experience.

TR:

The Dimension Project includes three workshops. Two specifically focusing on working with the equipment and the other on best practices for effective tactile graphics.

CF:

Tactile Tactics, taught by Annie Lease from the Department of Cultural Affairs.

Annie is an artist with low vision who also has a ton of museum education experience and she is no stranger to crafting meaningful and well-rounded tactile experiences for people.

she goes over the basics. For one thing if you’re creating a tactile graphic the first thing that you think about is purpose. Why does the person want it? What information are they hoping to have? So what needs to be on that map?

Annie also talks about scale. She talks about using labeling effectively and kind of introducing people to the graphic once it’s been created – creating the context for it.

It’s been exciting . I kind of designed and got funding for this project and started rolling out the workshops wondering if the community would really respond because at first I would tell library patrons coming in for computer instruction about it and I’d ask them if they would like to be able to make their own images and pictures and maps and they would throw it back at me and say for what? I would throw it back at them and say well what do sighted people use images for? What do sighted people care about? And they would kind of wrap their brains and come up with things.

TR:
One of the most challenging parts of this project is convincing people who didn’t grow up in image rich environments that tactile graphics have something to offer.

Real world examples can prove helpful.

CF:
One of our volunteers has a small business and he had to design a logo for his business. He had certain kind of Values or parameters that he gave to a sighted designer to have his logo designed. And first thing that he wanted to do when he came in and used the tactile graphic software was to find out what his logo actually looked like.

He had hoped that the letters would relate to each other in a certain way and it would kind of imply motion. So that was something that he was already really ready to connect to. I think part of what made that successful is that it was a tactile graphic that was expected.

I think street maps and floor maps are another place where we can start with something that’s familiar. So I think using something that someone already knows both for context and motivation is a powerful thing.

TR:

Available maps include;
* Tactile street maps
* Floor maps of the Heiskel branch – enabling customers to locate computer labs, training and community rooms and more.

* a prototype map of the five boroughs as requested so many years ago.

CF:
I was so happy that we got our first real live request in the fall to reproduce a floor map for the NFB of New York state convention.

We enlisted a sighted volunteer who has graphic design but next to no tactile graphic experience. And we paired her up with a few blind volunteers who don’t have graphic design experience but who have lots of experience with Braille and tactile graphics.

TR:

The collaboration worked well. Chancey and the other volunteers provided valuable input and feedback making the end result a usable map that was distributed to about 30 people.

CF:

I think we are on the edge of a new golden age in tactile literacy. In the same way that two hundred years ago we were on the edge of something spectacular in terms of textual literacy.

Now although we still have trouble convincing folks that Braille’s important and sometimes affording the Brail technology that we need broadly we have better access to texts than ever before thanks to electronic conversion into Braille and even text to speech and we are in a better place with regard to textual literacy than we’ve ever been.

TR:

Chancey speaks of a benefit she has seen in her own life after beginning to think more spatially.

CF:

I’m a person that never took chemistry or physics or calculus and a person that never really engaged to actively with the arts or coding.

And it’s only now that I’m working in the community of support such awesome collaborators across the city and across the country that I feel free to explore

TR:

Creative exploration like origami. And Chancey is now bringing this paper art form to the Talking Book library patrons.

CF:

Origami is paper craft.

origami is using a single sheet of paper or maybe even building lots of different
modules together and using different folds and most to create.

Most of the Origami instructions say hey check out figure E or it’s a totally silent You Tube video that just shows somebody’s hands. And so our Origami club that we’re launching in collaboration with the Origami Therapy Association here in New York here is a chance for Blind folks and say to folks to get together and use really clear descriptive language to explain step by step what you need to do to get to a certain origami model. If you check out YouDescribe.org and search for origami you actually
see some students from San Francisco State Universities TVI Preparation program have put up quite a few Origami instructional videos that are accessible, they all have a descriptive track. So we’re lucky to have them as collaborators as well as a few blind folks around the country help us learn new models and get them into clear descriptive language.

TR:

In a sense, Chancey began preparing for her role at the library at an early age back in Mechanicsville Virginia.

CF:
I went to a mainstream school in the 80’s and my folks always made sure that I had basically equal access to information and one of the most important ways they did that is by pushing for the school system to incorporate technology into my life from an early age. I remember having a Toshiba laptop in the first grade.

I could play text adventure games and I could get my word processing done. And one of the most powerful things that I still remember is that people could write notes to me and I could read over them and I could write out my assignments and send them to a printer which meant that I could get feedback from my teacher without having to wait for the vision teacher to come around and transcribe things.

So I learned really early on that having technology at my fingertips, mainstream technology that everybody could use together was going to be a key that would let me interact directly and not wait on a third party to grant me the access that I need.

TR:
While attending William and Mary College Chancey had the opportunity to work as a peer Access Technology Trainer. Providing one on one training to other Blind and visually impaired individuals.

After graduating with degrees in Sociology and Psychology she felt more connected to Access Technology. A member of the National Federation of the Blind ever since receiving a student scholarship, Chancey began beta testing the first KNFB Reader – an early device to portably scan text to speech.

CF:
Little did I know that one of the times I was at a conference demonstrating , there was a recruiter in the audience from a place called Integration Technologies and the next thing I knew I was flying around the country training Federal employees with disabilities on how to use their tech and that’s kind of how I got my start.

It was fun to fly from office to office and see how lots of different types of people worked. I got to work with transcriptionists, IRS agents, judges, veterans and all kinds of people and it was a great first post college job.

TR:
technology isn’t just a 9 to 5 thing with Chancey.
She says it permeates her life.
Using apps to help her improve her ability to understand and speak Spanish, accessible ways of finding and cooking new recipes,
using GPS apps for travel
these are just examples of technology in her daily life.

She also thinks about the social implications of technology. Like Aira, the glasses and app that are connected to a live attendant who can serve as a blind users virtual eyes. Describing and assisting in navigation at any time. The service begins at about 90 dollars per month.

CF:

Aira is a premium product and it lets us get around a lot of accessibility problems and perhaps giving an accessibility workaround to the folks that are privileged enough to be able to pay for Aira, might not always be a good thing because if I have had my accessibility problem solved by Aira will I take the time to do the boring paper work and the advocacy follow up that’s required to make the bigger accessibility problem that I encounter go away or will I just hitch a ride with Aira and forget about it? I hope I won’t. I hope we can all have a conversation about how we can incorporate these tools into our
lives in a way that doesn’t keep us from being a good community advocates for accessibility that is for everyone.

##
Clearly, Chancey sees the bigger picture when it comes to the purpose of technology. It’s not what the tech does that makes it cool, it’s about how it can impact a person’s life.

CF:
One of my favorite stories is about a young lady that came from Syria and
when she first came to us she came because she wanted to learn to type. She didn’t really have much of a Goal beyond that. In addition to being blind and being newly new to technology she also has a speech impairment. She has a lot of trouble communicating especially with people with people that she doesn’t know or who don’t really slow down to listen to her.
So first she came in very quietly barely said anything and booked lots of time with talking typing teacher. When she finished with that she started to learn to use the Internet. She got a computer from Computers for the Blind, the refurbished computers out of Texas, and slowly she started to talk to us more because she had more specific questions about how to do different things on the internet and her personality started to emerge.

one of the first things that she wanted to do online was go on You Tube and look for makeup tutorials and we did.

Then she got an I Phone And with that I Phone we recommended that she get a Bluetooth keyboard. Fortunately she was able to afford to do that.

I’ll always remember the first big milestone with her. She. Typed out to me in one day hey could I take this keyboard in and type out what I want my doctor to know before I meet with my doctor? And I just like wanted
to do a fist bump like yes that’s exactly what this technology is for. She figured out for herself how it was going to help her. How it was going to empower her.

## That young lady not only continued learning Braille, but she began providing support for others new to technology and is now continuing her education in preparation for entering the workforce.

Looking back on Chancey’s career path a few notable milestones stand out.
There’s the technology experience and that early opportunity to travel and meet a wide array of people with vision loss that seemed to prepare her for her later work. Including serving as one of the first Holman Prize judges.

Chancey says her involvement with the National Federation of the Blind was also instrumental.

I first joined the National Federation of the Blind in two thousand and one and I came in the way that a lot of people do which is that they got me with
a scholarship.

So I came to a convention for a scholarship and I stayed for the philosophy.

it was Carla McCuillan that gave the first banquet speech. She is a pretty distinguished educator – I think she runs a
Montessori school. I remember the energy and I remember her addressing
the low expectations that the public often has for us and you know immediately I connected with that message that that that’s not a normal thing that we can do better for ourselves.

I think the National Federation of the blind is. Pretty unique in the amount of investment and trust that it puts in its ordinary members who become volunteers.

It is one of the greatest ways that I have
found to get work experience while I was waiting for actual work to come along beginning when I was in college.

TR:
It was an earlier volunteer experience working the phones at a women’s crisis shelter that helped Chancey realize a career in Psychology wasn’t for her.

That discovery Chancey says was just another benefit of volunteering.

CF:
It’s a way to develop skills and self-confidence meet people in the community give back but it’s also frankly
sometimes a way to find a job.

TR:

Like I said, lessons in Chancey’s experience once again go beyond disability

If you live in New York City or find yourself visiting head on down to the library and check out all they have to offer.

For more information on services and upcoming workshops visit Talking Books.NYPL.ORG

To reach out to Chancey directly you can find her at @ChanceyFleet on Twitter.

Remember to subscribe to the podcast; Apple Podcast, Google Play Stitcher, Tune In Radio and Sound Cloud.
Tell a friend!

CF:
… and quietly , slowly it started to take off.

[RMMRadio Theme Outro]

TR:
Peace!

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